Our client is a starter up Safari tour operator in Arusha and we are looking for the committed Tour Consultant to join them immediately.

The role of the Tours Consultant is to receive, analyze and process tour requests according to our client system and way of operation. As a startup tour operator consultant, you would also be responsible for developing and implementing tour packages, building relationships with key channels offering, and providing exceptional customer service to ensure a smooth and enjoyable travel experience.

Salary & Benefits:

  • Salary: Negotiable.
  • Lunch and transportation benefits.
  • Work Hours: 8 a day
  • Experience in years: 2-3
  • Level of Education: Diploma/Bachelor Degree

Key Responsibilities:

Tour Package Development:

  • Research and identify potential tour destinations and activities.
  • Create and design unique and engaging tour packages that cater to different interests and budgets.
  • Negotiate rates and contracts with local suppliers (hotels, transportation, tour guides, etc.).
  • Develop detailed itineraries and pricing structures.

Customer Service:

  • Provide excellent customer service, answering inquiries, addressing concerns, and ensuring customer satisfaction.
  • Assist customers with booking, payment, and any other travel-related needs.
  • Handle customer complaints and issues professionally and efficiently.

Marketing and Sales:

  • Promote tour packages through various channels, including social media, online platforms, and partnerships.
  • Identify and target potential customer segments.
  • Develop and implement sales strategies to increase bookings.

Operations:

  • Manage and coordinate all aspects of tour operations, including logistics, transportation, and accommodations.
  • Monitor tour performance and identify areas for improvement.
  • Ensure that all tours are run safely and efficiently.

Networking and Relationship Building:

  • Build and maintain strong relationships with local suppliers and partners.
  • Attend industry events and conferences to network and stay informed about industry trends.

Financial Management:

  • Track tour costs and revenue.
  • Prepare financial reports and budgets.
  • Manage payments and invoices.

Skills and Qualifications:

  • Strong customer service skills: You need to be able to communicate effectively with customers and address their needs.
  • Excellent organizational skills: You need to be able to manage multiple tasks and projects simultaneously.
  • Problem-solving skills: You need to be able to identify and resolve issues quickly and efficiently.
  • Knowledge of the travel industry: You should have a good understanding of tour operations, destinations, and travel trends In Tanzania.
  • Strong communication skills: You need to be able to communicate effectively with customers, suppliers, and partners.
  • Negotiation skills: You need to be able to negotiate rates and contracts with suppliers.
  • Sales and marketing skills: You need to be able to promote tour packages and attract customers.
  • Computer skills: You need to be proficient in using travel booking software and other relevant software.
  • Ability to work independently: You need to be able to work without supervision and take initiative.
  • Ability to work as part of a team: You need to be able to collaborate with management and other team members in the future.

Requirements:

  • Diploma/Bachelor’s degree in Tourism Management, Business Administration, Sales, or Marketing.
  • Minimum of 2-3 years’ experience as a tour consultant in the Tourism Industry.
  • Strong focus on delivering exceptional tour sales experience
  • Ability to draft Itinerary and tour programs and cost them effectively.
  • Proficient in written and verbal communication in English.
  • Thorough knowledge of Tanzania’s wildlife and its national parks
  • Familiarity with accommodations within and outside the parks and their specifications

 How To Apply!

Share CV, Cover Letter & certificates of service before 25th April,2025 to application@expertconsultancy.co.tz

More Information

  • Salary Offers Negotiable
  • Total Years Experience 0-5

 

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