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| 4 Job Vacancies at INOI Finance Tanzania Limited |
4 Job Vacancies at INOI Finance Tanzania Limited
Job Title: Sales Manager
Location: Dar Es Salaam, Tanzania
Experience Required: 7+ Years
Job brief
We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.
Responsibilities
- Achieve growth and hit sales targets by successfully managing the sales team
- Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
- Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- Present sales, revenue and expenses reports and realistic forecasts to the management team
- Identify emerging markets and market shifts while being fully aware of new products and competition status
Requirements and skills
- BS/MS degree in business administration or a related field
- Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
- Committed to continuous education through workshops, seminars and conferences
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Proven ability to drive the sales process from plan to close
- Strong business sense and industry expertise
- Excellent mentoring, coaching and people management skills
Job Title: Training And Development Officer
Location: Dar Es Salaam, Tanzania
Experience Required: 3+ Years
Reporting Line: Human Resources Manager
Position Overview:
A Training and Development Officer job description typically involves identifying an organization’s training needs, designing and delivering tailored training programs, evaluating their effectiveness, and ensuring employees acquire the necessary skills to perform their roles effectively, often through needs analysis, curriculum development, and delivery methods like workshops, e-learning, and mentoring programs; they also monitor progress and provide feedback to trainees and management.
Key Responsibilities:
- Identify training and development needs within an organization through job analysis, appraisal schemes, and regular consultation with business managers and human resources departments
- Design, expand, and manage training and development programs based on the needs of the organization and the individual
- Create and/or deliver a range of training using face-to-face, digital, and blended learning options
- Questing and producing training materials for in-house courses
- Plan and assess the ‘return on investment’ of any training or development program, considering the costs of planned programs and keeping within budgets
- Develop effective induction programs for new staff, apprentices, and graduate trainees
- Monitor and review the progress of trainees through appraisals, questionnaires, and discussions with managers, and provide trainees with timely and constructive feedback
- Devise individual and departmental learning plans
- Evaluate training and development programs, and prepare reports for management in areas such as usage, engagement, and performance
- Amend and revise programs as necessary, in order to adapt to changes occurring in the work environment and industry developments
- Help line managers and trainers solve specific training problems, either on a one-to-one basis or in groups
- Promote a work culture of continuing professional development
- Keep up to date with developments in training by reading relevant journals, going to meetings, and attending relevant courses
- Research new technologies and methodologies in workplace learning and present this research
Important Skills
- Strong communication skills: Effectively delivering training content and interacting with diverse learners
- Instructional design expertise: Creating engaging and effective training materials
- Analytical skills: Assessing training needs and evaluating program effectiveness
- Project management skills: Organizing and coordinating training initiatives
- Collaboration skills: Working with stakeholders across different departments to identify training needs
Qualifications:
- Education: Bachelor’s degree in Human Resource Management, or any other related fields.
Job Title: Head of Collection
Location: Dar Es Salaam, Tanzania
Experience Required: 5+ Years
Reporting Line: Chief Operating Officer
Position Overview:
The Head of Collection will lead the collections department, driving strategies to recover outstanding debts while maintaining positive client relationships This position demands strong leadership, strategic planning, and comprehensive knowledge of financial regulations and debt recovery processes.
Key Responsibilities:
- Develop and implement collection strategies to maximize recovery of outstanding debts.
- Lead and supervise the collections team, providing guidance and support.
- Monitor and analyze collections performance metrics, making adjustments as necessary.
- Ensure compliance with all relevant financial regulations and laws.
- Negotiate payment arrangements and settlements with clients and external partners.
- Maintain accurate records of all collections activities and communications.
- Collaborate with other departments to resolve billing disputes and customer service issues.
- Develop and maintain policies and procedures for the collections department.
- Provide regular reports and updates to senior management on collections performance and challenges.
Important Skills
- Financial analysis
- Debt recovery
- Leadership
- Negotiation
- Data analysis
- Strategic planning
- Microsoft Office Suite
Qualifications:
- Education: Bachelor’s degree in Finance, Business administration or any other related fields.
Job Title: Head of Call Center
Location: Dar Es Salaam, Tanzania
Experience Required: 7+ Years
Reporting Line: Customer Services Director/Managing Director
Position Overview:
Contact Centre Heads lead contact centre operations of various sizes. Typically, this is a fast-paced area of business that is challenging and changing continuously. Candidate in this position would be expected to shape the future of the contact centre operation, to improve the customer experience through each available channel. The Head of the Call Centre would report to the Customer Services Director or Managing Director and would be held accountable for the performance of all call centre teams.
Key Responsibilities:
- Decision-making regarding people, processes, technology a nd the future
- Developing plans for the use of new tools and technologies
- Coordinating the contact centre management team at all levels
- Ensuring KPIs are met or exceeded
- Overseeing recruitment and scheduling processes
- Reviewing and clearly defining all contact centre roles
- Customer Journey Mapping
- Customer Analysis and Insights
- Employee Training and Engagement
- Performance Measurement
- Building relationships with customers
- Collaborating with other departments
- Budgetary/profit and loss management
Important Skills
- People management
- Budgetary management
- Organization and communication
- Being analytical, with an understanding of complex data
- Problem solving
- Team building/directing
Qualifications:
- Education: Bachelor’s degree in Business Administration, Communication, Marketing, or any related fields.
Head of Call Center Vacancy at INOI Finance Tanzania Limted
Mode of Application:
Interested Candidates should send their cv to: angelo.machibya@inoifinance.co.tz before 25th February 2025.
Indicate the position you are applying as a letter head of your email.
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