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| Health Care Front Office Representative Job Vacancy |
Job Title: Health Care Front Office Representative
Job Overview:
The Health Care Front Office Representative serves as the first point of contact for patients and visitors in a healthcare setting. This role involves managing administrative tasks, scheduling appointments, and ensuring a positive patient experience.
Key Responsibilities:
• Greeting Patients and Visitors: Welcome patients and visitors warmly, determine the nature of their visit, and direct them to the appropriate staff member.
• Managing Communication: Answer and direct phone calls, take messages, and provide general information to patients. Handle inquiries via phone, email, or in person.
• Scheduling: Schedule and confirm patient appointments, surgeries, and medical consultations. Maintain appointment calendars.
• Patient Records: Update, organize, and maintain patient records. Ensure the accuracy and availability of patient information.
• Billing: Process patient admissions, discharges, billing, and insurance claims. Collect patient charges and handle payments.
• Office Maintenance: Ensure the reception area is tidy and presentable with all necessary materials. Manage office supplies and inventory.
• Customer Service: Address patient inquiries, resolve simple issues, and escalate complex problems to the relevant departments.
• Compliance: Ensure all activities comply with healthcare regulations and safety standards.
Job Requirements:
• Education: High school diploma or equivalent. Additional certifications in office management or customer service are a plus.
• Experience: Previous experience in a similar role, preferably in a healthcare setting.
• Skills: Excellent communication, interpersonal skills, and strong organizational abilities. Proficiency in office software and tools.
• Attributes: Friendly and professional demeanor, empathy, and ability to handle stressful situations calmly.
Key Performance Indicators:
• Customer Satisfaction: Positive feedback and ratings from patients and visitors.
• Efficiency: Speed and accuracy in managing calls and directing patients.
• Administrative Accuracy: Maintaining precise records and documentation.
• Office Maintenance: Keeping the front office area clean, organized, and well-stocked.
How to Apply to the Health Care Front Office Representative Job Vacancy
Send your CV to Angelic.mushi@gmail.com
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